At MIL, your privacy is a top priority. We understand the trust you place in us when you share personal information while placing an order, and we are committed to handling that information responsibly—both to fulfill your purchase and to improve your future experience with us. Below is a summary of how we collect, use, and protect your data, along with details on payment and delivery.

Information We Collect

To process your order, we require your:

  • Name

  • Address

  • Phone number

  • Email address (if available)

You have the option to opt out of future communications. However, if you'd like to stay informed about new product launches or updates, simply tick the newsletter subscription box at checkout.

How We Protect Your Privacy

We take every reasonable step to safeguard your personal information. For example:

  • When you provide sensitive data (such as payment details), it's treated as strictly confidential.

  • We never share your personal data with third parties—except when necessary to fulfill your order (e.g., providing your address to a courier or postal service).

We may occasionally link to third-party websites. While we choose these carefully, we cannot guarantee the security or satisfaction of services from external sites. We recommend reviewing their privacy policies if you choose to engage with them.

Data Storage & Security

Any customer data we retain—such as for warranty purposes—is stored securely at the MIL office handling your order. All MIL locations adhere to the same high standards, and records are kept in secure, encrypted databases.

Use of Cookies

MIL uses cookies to enhance your shopping experience. Primarily, cookies help us:

  • Track order progress

  • Improve navigation and user flow

Our cookies do not collect personal or tracking information beyond what's necessary for processing your order, and they are only used internally by our order management system.

Payment Methods

We accept:

  • Credit and Debit Cards

  • PayPal

  • Phone payments

When ordering online, you may choose from a range of major currencies for your convenience.
Please note: Orders must be shipped to the cardholder's billing address whether placed online, by phone, or via fax.

PayPal Payments

PayPal is a fast, secure, and convenient payment method. If you don’t already have a PayPal account, we recommend visiting www.paypal.com to learn more or register.

We accept the following currencies for PayPal transactions:

  • Australian Dollar (AUD)

  • Canadian Dollar (CAD)

  • Czech Koruna (CZK)

  • Danish Krone (DKK)

  • Euro (EUR)

  • Hong Kong Dollar (HKD)

  • Hungarian Forint (HUF)

  • Japanese Yen (JPY)

  • New Zealand Dollar (NZD)

  • Norwegian Krone (NOK)

  • Polish Zloty (PLN)

  • Pound Sterling (GBP)

  • Singapore Dollar (SGD)

  • Swedish Krona (SEK)

  • Swiss Franc (CHF)

  • U.S. Dollar (USD)

Shipping & Delivery

We offer worldwide shipping with several delivery options:

  • Registered Mail – Ideal for small items

  • UPS / FedEx – Preferred for larger items, at competitive rates

Estimated delivery times:

  • EU: Usually within 7 days

  • USA: 7–14 days

We typically ship from the location closest to you. If a local office is out of stock, we may dispatch from an alternative warehouse to avoid delays.

Import Duties & Customs

All orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means that:

  • Import duties, taxes, or customs fees may apply depending on your location.

  • These fees are your responsibility and are not included in the purchase price.

We recommend checking local regulations before placing your order.
MIL is not responsible for delays, holds, or confiscations by customs authorities.

Note: Orders to EU countries are shipped from Ireland or Germany to avoid VAT complications associated with non-EU shipments. UK orders are shipped from the UK.

Receipts & Order Confirmation

  • Online orders: A receipt will be emailed via our payment processor.

  • Phone/fax orders: A printed credit card receipt will be included with your invoice.

Need Help?

If you have any questions about shipping options, delivery times, or privacy matters, feel free to contact us—we’re here to help.