Terms and Conditions of Use

Please read these terms and conditions carefully before using our website. These terms govern your use of the website operated by MIL/Tactico (Tactico Logistics LLC, doing business as Military Industries). If you do not agree to these Terms and Conditions of Use, please do not use the website. By using the website, you agree to be bound by these terms.

Disclaimer

By placing an order, the Buyer assumes full responsibility and liability for the purchase. MIL/Tactico will not be held liable for any misuse of the products purchased. All items are sold with the understanding that MIL/Tactico, as the seller, is not responsible for any accidents, injuries, or damages that may occur during transportation, handling, storage, sale, or use of the merchandise.

It is the Buyer’s responsibility to consult local laws prior to ordering if there is any uncertainty regarding the legality or appropriate use of the products. By completing a purchase, the Buyer releases MIL/Tactico from all liability related to their actions regarding the sale, use, ownership, and shipping of the products.

Copyright & Trademark Notice

This website is owned and operated by MIL/Tactico. All graphical and textual content, including but not limited to logos, labels, slogans, and captions, are trademarks of Tactico Logistics LLC. All rights reserved.

Except as stated herein, none of the material on the MIL/Tactico site may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any way. You may download material for your personal, non-commercial use, provided that you agree to abide by any copyright notice or other restrictions contained in any material included in or accessed through MIL/Tactico and include any author attribution, copyright or trademark notice, or restriction in any such material that you download. You may not use downloaded material for any commercial purpose. Modification of the materials or use of the materials for any other purpose is a violation of MIL/Tactico’s copyright and other proprietary rights.

No Warranties, Express or Implied

This website is provided for your convenience, enjoyment, and informational purposes. MIL/Tactico assumes no liability for the use or interpretation of any information contained herein. This publication is provided “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. Tactico MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY MATERIAL ON OR ACCESSIBLE THROUGH THE MIL/TACTICO WEBSITE. ANY RELIANCE ON OR USE OF SUCH MATERIAL SHALL BE AT YOUR SOLE RISK.

Although MIL/Tactico has attempted to provide accurate and timely information on this website, MIL/Tactico assumes no responsibility in connection therewith. MIL/Tactico reserves the right to alter or delete any services or products contained herein without notice. IN NO EVENT SHALL MIL/TACTICO BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR DAMAGES RESULTING FROM THE USE OF OR RELIANCE UPON ANY INFORMATION PROVIDED ON THIS WEBSITE.

From time to time, MIL/Tactico may post statements made by third parties on its website.MIL/Tactico may, but is not obligated to, monitor such third-party statements for accuracy, legality, ownership, or other characteristics, and makes no representations in connection therewith. MIL/Tactico expressly disclaims any and all liability for such third-party statements.

No Endorsement of Third-Party Links

All product and brand names mentioned on this website are trademarks of their respective owners. Any mention thereof on this website is for informational purposes only and does not necessarily constitute an endorsement or recommendation by MIL/Tactico or its personnel. This website may contain links to other resources on the Internet for your convenience. These links are not necessarily intended to state or imply an endorsement unless otherwise noted.

MIL/Tactico explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Tactico website. We cannot ensure that you will be satisfied with any products or services you purchase from a third-party site that links to or from the MIL/Tactico website. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give to any third party.

Policies and Terms Subject to Change Without Notice

We endeavor to notify our users of any changes in our policies, legal notices, and disclaimers. However, to allow MIL/Tactico to quickly and efficiently update, improve, and manage this site, we reserve the right to change these Terms and Conditions of Use, in whole or in part, at any time with or without notice. You should always check these Terms and Conditions of Use before using the MIL/Tactico website. Your continued use of the MIL/Tactico website following the posting of changes to these Terms and Conditions of Use means you accept those changes.

Specifications

Occasionally, slight improvements or changes will be made to a watch’s specifications. For example, a model using a Ronda 705 movement might be upgraded to a Ronda 715. Water resistance can sometimes be increased to improve performance, such as upgrading from 30m to 50m. Other improvements include upgrading crystals from mineral to sapphire. The specifications are always improvements; no product is ever downgraded. There can also be slight changes in case dimensions for technical reasons. Whenever possible, we try to ensure that the website details are exact, but during transitional periods, we may keep the old specifications until the new higher specification stock is for sale.

Billing Currency

If you have any questions or need to confirm details regarding the currency you wish to use, please contact us at https://mil-time.com/pages/contact-us

Cancellation Between Placing an Order and Shipment

MIL/Tactico uses various order fulfillment, packing, and shipping centers in several locations to ensure speedy, trouble-free deliveries. This system greatly improves delivery and order processing. However, if an order is placed and then canceled between payment and shipment, we may have difficulty preventing the order from being shipped, especially over weekends or when the shipping center’s switchboard is closed. Orders are sent to the shipping centers automatically from the website immediately upon placement. In many cases, the packing staff process incoming orders even when the call center is closed, and parcels might be picked up by the Post Office, UPS, DPD, FedEx etc., before we can prevent the shipment.

In some cases, the item can be retrieved however, because the shipping companies and fulfilment companies we work with deal with a large number of different companies and the parcels are securely stored in cages which will contain many parcels (often 100+), the packing center charges us between €13.50 and €35.00 ($15.00 - $40.00 / £10.50 - £27.50) due to the time required to locate the item. If this situation arises, we must pass this charge onto the buyer. It might be easier to return the item after receipt, in which case the only amount incurred is the outbound shipping charge. If you have concerns or have ordered the wrong item, please contact us, and we will gladly advise the most cost-effective solution.

Local Taxes e.g GST/VAT/DUTY Etc

Please note that local charges such as sales taxes (e.g., GST or VAT), customs duties, and carrier disbursement fees may be levied depending on your location and local customs regulations. Some countries impose these charges, while others do not. If such charges apply, they are the buyer’s responsibility, as we have no control over them.

If you place an order and later choose to decline the delivery, the carrier may impose fees for both outbound and return shipments, depending on their policies. Should this occur and the carrier confirms your refusal of the order, we will invoice you for both the initial shipping costs and any penalties charged by the shipping company for returning the goods to us.

To clarify details regarding local taxes applicable to your location, please contact us before placing an order. For your convenience, goods shipped to the EU can be dispatched from our EU facility, and we also have a UK shipping center. In the United States, orders under $800 typically do not incur taxes or fees. In Australia, orders up to AU$1,000 are tax-free. Many other countries have similar regulations, which you can verify using resources like the Zonos De Minimis Values and the SimplyDuty Import Calculator.

The primary factor in calculating taxes is the destination country where the item is received, as the origin country usually has minimal impact on the total amount. For instance, if we send a watch valued at US$1,250, €1,150, or £1,000 to Ontario, Canada, from Germany, the UK, or Switzerland (or most other countries), the tax would consistently be around US$245, €220, or £186. It’s important to note that within the EU, goods moving between member countries are not subject to any taxes.

Returns & Refunds Policy

If, for any reason, you are dissatisfied with your purchase or it does not meet your expectations, you may return it to us within 14 days of receipt, provided it is in its original condition and packaging. To initiate a return, please notify us using the form at the link below*. The watch, strap, or other item must be in new and resalable condition. If the item has been worn, the plastic protectors on the dial and/or caseback have been removed, or there are other indications of use, such as the strap showing signs of wear, the returns policy will not apply. Essentially, the goods should not have been used beyond what would be expected if you had handled or examined them in a retail store prior to purchase.

To request a returns authorization number, please click here.

This policy does not apply if you have requested a watch to be engraved or personalized in any way, as such items cannot be resold.

If you receive a watch that is defective, damaged during transit, or not the item you ordered, you may return it to us for an exchange or a full refund within 14 days of receipt. In cases of damage, please contact us promptly, as the delivery company may wish to inspect the item in situ or collect it shortly after delivery. Under these circumstances, we will also reimburse you for the cost incurred in returning the item to us. If you are returning a watch because it is incorrect, we will only refund your postage costs if the error was on our part, not if you ordered the wrong watch. Please exercise particular care when ordering straps to ensure you select the correct width to avoid the need for exchanges.

Failed Delivery Due to Non-Acceptance

If you place an order and the delivery company informs us that the item was refused, it will be returned to us. In many cases, especially with carriers like FedEx or UPS, they may also charge a return fee. Since we have fulfilled our obligation to deliver the item, we will refund you the amount paid, less the outbound and inbound shipping charges, once the item is received back at our packing and shipping center. If you are having the order delivered to a business location, please ensure that the receiving staff are aware of the expected delivery to avoid refusal. We will notify you of any delivery issues and seek your instructions; contacting the carrier to correct any errors can often prevent returns and associated costs.

UK Orders Shipped by DPD

When we dispatch an order with DPD (in the UK), DPD will send you an email and/or SMS message based on the contact information provided at the time of ordering. It is crucial to monitor these communications and the online tracking. If DPD is unable to deliver due to no one being available and no amended delivery instructions are provided, they may return the item to our packing and shipping center, applying a return charge equivalent to the outbound shipping cost.

As the buyer, it is your responsibility to monitor tracking information and DPD messages, which can sometimes end up in spam folders, particularly with Gmail. In the event of a failed delivery, charges for both outbound and return shipping, plus an additional charge for redelivery, may apply. DPD is proactive in sending notifications, and we add tracking information to our website as soon as we ship, helping to avoid these issues.

How To Return An Item

Items must be returned in their original packaging, including all booklets, guarantees, protective films on the crystal, and product tags attached. Please include a covering note stating the reason for the return and whether you prefer an exchange or a refund. Include your order or invoice number, or a copy of the original invoice, to help us track your order. If an item is returned without a covering note, we will contact you to ascertain the reason for return. If we do not receive a response within 30 days, we reserve the right to either return the item to you or process a refund minus a 7.5% administration fee.

Returns should be sent via an insured and traceable method, as we cannot be held liable for any items that go missing in transit. If insufficient postage is paid for the return parcel and we incur a fee, we will deduct that amount plus a 7.5% administration fee from any refund. Please allow up to 7 working days after receipt for refunds and exchanges to be processed. Contact us before returning an item, and we will confirm the appropriate return address.

If you have any questions or comments, feel free to contact us at this URL https://mil-time.com/pages/contact-us