Terms and Conditions of Use

Introduction

Please read these Terms and Conditions carefully before using our website. These terms govern your use of the site operated by MIL/Tactico (Tactico Logistics LLC, doing business as Military Industries). By accessing or using the website, you agree to be bound by these terms. If you do not agree, please refrain from using the site.

Disclaimer

By placing an order, the buyer assumes full responsibility for the purchase. MIL/Tactico shall not be liable for any misuse of purchased products. All items are sold under the assumption that MIL/Tactico is not responsible for any accidents, injuries, or damages arising from transportation, handling, storage, or use.

Buyers are responsible for checking local laws before ordering to ensure compliance. Completion of a purchase releases MIL/Tactico from all liability related to the sale, ownership, use, and shipping of products.

Copyright & Trademark Notice

This website and its content are owned by MIL/Tactico. All logos, labels, slogans, and captions are trademarks of Tactico Logistics LLC. All rights reserved.

No material from the site may be copied, reproduced, or distributed without written permission, except for personal, non-commercial use, provided all copyright notices are retained. Commercial use or modification is strictly prohibited.

No Warranties

This site is provided "as is" without any express or implied warranties, including but not limited to merchantability or fitness for a particular purpose. MIL/Tactico makes no guarantees regarding the accuracy, reliability, or completeness of content on the site.

Users assume all risks associated with using this site. MIL/Tactico is not liable for any indirect or consequential damages arising from the use of information provided herein.

Third-party content may appear on the site. MIL/Tactico is not obligated to monitor such content and disclaims all responsibility for it.

Third-Party Links

All product and brand names are trademarks of their respective owners. Mention of these brands does not imply endorsement. Links to external websites are provided for convenience only, and MIL/Tactico is not responsible for their content or availability.

We cannot guarantee the safety of personal information submitted on third-party websites.

Changes to Terms

These Terms and Conditions may change at any time without notice. Users should review them regularly. Continued use of the site indicates acceptance of any changes made.

Specifications

From time to time, product specifications may be updated to improve performance (e.g., upgraded movement, water resistance, or materials). While we aim to keep product listings accurate, some transitional discrepancies may occur.

Billing Currency

If you have questions regarding billing or wish to confirm the currency used, please contact us via: Contact Us

Order Cancellation

Orders are sent automatically to shipping centers upon placement. Cancellation after payment but before shipment may not always be possible, particularly over weekends.

If retrieval is required, the fulfillment center may charge a fee (€13.50–€35.00 or equivalent). These costs will be passed on to the buyer. Returning the item post-receipt is often a simpler option. Contact us for advice on the most efficient solution.

Local Taxes (VAT/GST/Duty)

Outside of the EU and UK local taxes, duties, and fees are the buyer’s responsibility. Declining delivery due to these charges may result in outbound and return shipping costs being deducted from your refund.

For tax thresholds and duty rates, consult tools like:

Goods shipped within the EU or to the UK are not subject to additional taxes.
However, if you’re in the EU and viewing an item listed as being located in the UK — or if you’re in the UK looking at an item listed in the EU — we recommend contacting us first. We can check whether the same model is available from a local office, which can help avoid any potential customs delays or import charges.

Returns & Refunds Policy

Returns are accepted within 14 days of receipt if items are unused and in original packaging. Notify us via our returns form to obtain a Return Authorization Number.

Used items (e.g., worn straps, removed protectors) are not eligible for return. Engraved or personalized items are also non-returnable.

Defective, damaged, or incorrect items may be returned for a refund or exchange. We will cover return costs if the fault lies with us.

Returned items must include original documentation, be sent by insured/tracked service, and include a note stating the reason for return and your order number.

If an item is returned without a note, we will attempt contact. If there's no reply within 30 days, we may return the item or apply a 7.5% admin fee.

Failed Deliveries

If a delivery is refused or not accepted, the package may be returned, and return shipping fees will be deducted from your refund.

For business addresses, ensure staff are informed to avoid refusals. We'll notify you of any issues to help resolve them promptly.

UK Orders via DPD

DPD sends notifications via SMS/email. Buyers are responsible for monitoring tracking and messages. Unclaimed items may incur additional redelivery charges.

Always check spam/junk folders to avoid missing delivery updates.

How to Return an Item

Ensure items are returned in original packaging with all tags, booklets, and protective films. Include your order number and reason for return. Return using an insured/tracked method. Inadequate postage or missing documentation may result in deductions or delays.

Please allow up to 7 working days for processing after receipt.

For any questions, visit our Contact Page.